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<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Dear Colleagues,</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Recently, some of you may have received an email from the CFI Group on behalf of NASA. This message asked you to complete the NASA EOSDIS Annual Satisfaction Survey 2021. This survey is directed to users of NASA Earth science data and services, which includes the Crustal Dynamics Data Information System (CDDIS). The CDDIS is one of twelve NASA Earth Observing System Data and Information System (EOSDIS) science data centers evaluated by this survey. The purpose of this survey is to help NASA and the DAACs assess customer satisfaction and improve future services. Suggestions from past surveys have been implemented to improve the tools and services offered by the CDDIS.</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please participate! Your feedback affects our future performance and helps to identify science needs</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">. This year’s survey participation is running particularly sparse, and your assistance is greatly needed. You will be able to take the survey for each DAAC you use. This is your opportunity to influence the priorities of the DAACs, including CDDIS. Thank you in advance to all of you who are willing to spend a few minutes to complete the survey. The survey will close Oct 11<sup>th</sup>!!</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">If you did not receive a survey and wish to complete one or know of someone who uses CDDIS and/or EOSDIS data and services who did not receive a survey, please contact</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:Surveyhelp@cfigroup.com">Surveyhelp@cfigroup.com</a><o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:inherit;color:black">The American Customer Satisfaction Index (</span><span style="font-size:11.0pt;font-family:inherit;color:#070706;background:#FFEE94">ACSI</span><span style="font-size:11.0pt;font-family:inherit;color:black">) is the only national cross-industry measure of customer satisfaction in the United States. NASA commissioned the CFI Group, an independent research and consulting organization, to conduct a brief survey to rate the products and services NASA currently provides from NASA's EOSDIS data centers. Please consider responding to this survey; your input will help us to better serve our user community.</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Presentations of these results given to NASA Earth science are available at:</span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="https://earthdata.nasa.gov/eosdis/system-performance/acsi-reports" title="https://earthdata.nasa.gov/eosdis/system-performance/acsi-reports"><span style="font-family:inherit">https://earthdata.nasa.gov/eosdis/system-performance/</span><span style="font-family:inherit;color:#070706;background:#FFEE94">acsi</span><span style="font-family:inherit">-reports</span></a></span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></pre>
<pre style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Thank you in advance to all of you who are willing to spend a few minutes to complete the survey.</span><span style="color:black"><o:p></o:p></span></pre>
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<span style="color:black"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<span style="color:black">R</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<span style="color:black">Pat</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<span style="color:black"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Patrick Michael</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Manager</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Crustal Dynamics Data Information System (CDDIS)</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">NASA-Goddard Space Flight Center</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Greenbelt, MD 20771</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">301-614-5370</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Patrick.Michael@nasa.gov"><span style="color:#044A91">Patrick.Michael@nasa.gov</span></a><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img border="0" width="163" height="53" style="width:1.6979in;height:.552in" id="Picture_x0020_1" src="cid:image001.png@01D7BB00.AE80A6E0" alt="signature_1697542868"></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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